Terms and Conditions

This English version is provided for information. In case of discrepancy, the French version prevails.

GO TRANSFERT GENERAL TERMS AND CONDITIONS OF SALE AND USE

ARTICLE 1 – PURPOSE OF THE SERVICE

These general terms and conditions of sale govern the contractual relationship between the company via the website www.gotransfert.com or by any other means of communication. Booking a service implies the customer’s full acceptance of these terms and conditions without any reservation.

ARTICLE 2 – BOOKING TERMS

Any order must be placed at least 1 hour before the pickup time in order to be guaranteed. A booking is considered firm only once Go Transfert has sent a written confirmation. The price of the service is set in advance and includes the vehicle, the driver, fuel, insurance and VAT.

ARTICLE 3 – PAYMENT TERMS

Payment for the service is made by secure payment link sent to the customer, by bank card on board the vehicle to the driver, or in cash. No payment is taken when you book online. For business accounts and companies, payment by bank transfer may be arranged subject to prior agreement.

ARTICLE 4 – WAITING TIME AND DELAYS

For transfers from airports, 1 hour of free waiting time is granted from the actual arrival time of the flight, which is tracked in real time. For railway stations, this free waiting time is 20 minutes from the actual arrival time of the train. At the cruise port, it is 30 minutes from the agreed pick-up time. If these periods are exceeded, additional charges per 15-minute period may be invoiced to the customer. If the customer does not come forward and remains unreachable after 1 hour of waiting, the driver will be released and 100% of the fare will be invoiced.

ARTICLE 5 – CANCELLATION AND CHANGES TO THE JOURNEY

Cancelling a booking is free of charge if it takes place more than 24 hours before the start of the service. For a cancellation made less than 24 hours before the start of the service, or if the customer fails to show up at the meeting point, the full amount of the fare will be due.

ARTICLE 6 – RULES ON BOARD AND DAMAGE

Smoking is strictly prohibited inside the vehicles, and eating or drinking alcoholic beverages requires the driver’s prior consent. The customer is liable for any damage caused to the vehicle through their own fault or that of the persons accompanying them. Any repair or deep cleaning following damage will be invoiced to the customer in full.

ARTICLE 7 – LIMITATION OF LIABILITY

GoTransfert undertakes to do its utmost to ensure the punctuality of its services. However, the company cannot be held liable for delays caused by exceptional circumstances such as road accidents, extreme weather conditions, unforeseen traffic jams or demonstrations. Items carried remain the responsibility of the passenger, and cannot be held liable for items left on board.

ARTICLE 8 – DATA PROTECTION

Personal information collected at the time of booking is used solely to process transport services. GoTransfert undertakes to keep this data confidential in accordance with the regulations in force on the protection of personal data (GDPR). Each user has a right of access and rectification upon simple request by email.